FAQ

Select the service you want: one way, return or hourly. Select the location you want, airport, station or address, the date and time you want as well as your home address or place of employment. Once all the necessary fields have been completed, click the Give me your best offer button.

A list of service providers will appear along with a list of their vehicles and prices for the different services. Against each supplier, you can see some general information, payment terms and cancellation policy, a list of the specifications is also provided for each vehicle.Make your selection and then click theContinue button.

Finally, you should review the reservation information and the individual supplier payment terms and cancellation policy. Once you are satisfied that you have made the correct choices, complete the transportation and passenger information and click the Purchase button. Your booking is now made and the details will appear on the screen, confirmation email will also be sent via email.

The price is dependent on the service you require and the information you submit when booking, the vehicle, the supplier, the amenities and the date and time, they are all included in the overall reservation price.

Yes, customer feedback is available on each of our service provider’s web site and a link is provided to them.

No time at all, all our bookings are confirmed instantly. All bookings have a reference number which should be stored safely and used in any future correspondence with TheRouteBox.com. TheRouteBox.com will also send you a confirmation emailand reference number.

Some of our service provider’s supply baby (0 – 2 years) and/or infant (3 – 11 years) seats, the availability for service providers can be found in the general information section at step 2 of your booking.

Amenities are additional services that service providers offer, for example a baby or child seat, water, champagne.

On the home page of Theroutebox.com, click the 'Manage your booking' button and complete the details of your booking.

The Booking cannot be changed but it can be cancelled without charge within the service provider’s cancellation terms. On the home page of Theroutebox.com, click the 'Manage your booking' button, fill in your reservation details and follow the cancellation instructions.

Immediately, the supplier receives the reservation at the same time that you receive booking confirmation.

The minimum booking age is 21. If a child wants to book, they must be accompanied by an adult.

Your confirmation email will include the telephone number of the service provider.

Each service provider has an individual cancellation policy that can be found in the confirmation email or on the service providerweb site. As long as the cancellation is within the service provider’s cancellation terms, the reservation may be cancelled without charge.

On the home page of Theroutebox.com, click the 'Manage your booking' button, fill in your reservation details and follow the cancellation instructions.

The service provider needs to be able to guarantee your booking in the case of a late cancellation or no show. It is your responsibility to check the payment conditions of each service provider at the time of booking and the on the booking confirmation. The service provider may pre-charge on the card to verify its validity or liquidity.Theroutebox.com can also verify the credit card with an authorisation of 0,01EUR which will never be charged.

Full details regarding payment are specified in the booking confirmation. Please note that the service providerhas the right to check the validity of credit cards before your arrival. You should also check the conditions of payment of the service provider.

Service providerswill usually accept MasterCard, Visa and American Express, although the service provider may not accept credit cards for the final payment. Information regarding methods of payment appears during the booking process and is on the booking confirmation.

You can use a debit card if the system enables your debit card.

No. It is compulsory to use a credit card to make a booking.

We receive data from your credit card through a secure server and use the latest technologies to encrypt your data and your card. The encryption method is Secure Socket Layer (SSL). Our SSL certificate has been issued by AAAAA

Pick up instructions will be included in each confirmation email and can be found next to 'origin'.

If you can’t find the driver, call the service provider on the telephone number on your booking confirmationor the driver via his mobile (his telephonenumber will be sent to you by e-mail approximately one hour before the service starts).

Changing services at destination should be done directly with the supplier and you should be aware that any changes may lead to a cost increase and are not guaranteed.

Theroutebox.com does not have a refund policy as your contract is with the service provider.

If you made a reservation and you don’t show up, the service provider will take the cost of your booking through your credit card.

If your flight is cancelled, please contact the service provider via the contact information provided in the confirmation email.

All comments and customer feedback on TheRouteBox.com web site is anonymous, it reveals only your comments, nationality, age and purpose of your trip.

TheRouteBox.com reserves the right to contact you regarding any comments made in regard to any of our service providers in order to clarify or expand on your opinions.

The service providercan view all comments made, but will not be able to identify who wrote it.

Comments are shown on the second page of the process in, 'select your vehicle' section for each service provider.